24/7 Emergency Breakdown Hotline:
800-826-0223
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800-826-0223

12611 Townepark Way
Louisville KY 40243

Tel: 502-245-1977
Fax: 502-245-2005


   
Online asphalt plant service
EMERGENCY SERVICE

We know that an emergency breakdown at your plant is extremely serious and can cost you precious time, production and money. This is why we are a 24/7 company with a toll-free customer support line that you can call around the clock, year-round. From the time we receive your request, our emergency breakdown team moves quickly to resolve your issue. Whether it is expedited shipping, sending someone on site right away or swift production of a critical item you need, there is no asphalt plant emergency that we cannot handle!

Our manufacturing and shipping facilities, as well as our offices, are strategically located near the main UPS International Air hub in Louisville, KY and we have local access to three major interstate highways for ease of truck shipment. For large shipments, our facilities have a rail spur entering our building for ease of rail loading and we are also located on the Ohio River with local access to a roll-on wharf for economy and ease of barge loading and shipment.

There is truly nothing we cannot accomplish to ease your mind in an emergency situation. So call our emergency hotline and put us to the test: 800-826-0223.


"We called the Hotmix Parts & Service emergency hotline on a Friday afternoon before a holiday weekend because our drag slat conveyor broke down during cleanout that day. One of their trained professionals reassured us that the chain and slat material was in stock at Hotmix Parts! By the following day, the material was cut to length and packaged, along with the chain ready for shipment. A courier service delivered the components in the evening and we were able to install them before production resumed after the holiday."
- A Midwest asphalt contractor


"We received a call from our NiteOwl Plant Alert System informing us that the hot oil heater was falling below the operational temperature. Upon inspecting the plant, we realized the hot oil circulating pump had failed. We called the Hotmix Parts & Service emergency hotline on a weekend. They were able to cross over the existing OEM unit to a standard on-the-shelf pump and we were up and running in no time!"
- A large asphalt producer in the Eastern United States


"Our burner blower broke down on Memorial Day. Not only did our telephone calls get answered by Hotmix Parts, but the helped us get the repair parts that day and avoid more downtime costs of $16,000 per hour."
- A Western KY Producer


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